ICT GROUP INC
10220 E SPRAGUE AVE STE 46, SPOKANE, WA 99206 · NAICS 561421 Telephone Answering Services
Having inspection records is common for businesses in regulated industries. Data and methodology
Inspection records
Nov 29, 2007#311440168Nov 29, 2007Follow-Up (F) · Partial scope, Safety#311440168$00 viol.0 violations$0 in penalties
Inspection #311440168
Dates
- Opened
- Nov 29, 2007
- Closing Conference Date
- Nov 29, 2007
- Closed
- Nov 29, 2007
Inspection
- Advance Notice
- No
- Owner Type
- Private
- Union Status
- No
- Number of Employees
- 480
Violations and Penalties
- Total Violations
- 0
- Initial Penalties
- $0
- Penalties on Record
- $0
- Site Address
- 10220 E Sprague Ave Ste 46, Spokane, WA 99206
- Industry
- 561422 Telemarketing Bureaus and Other Contact Centers
Follow-Up Inspection: This inspection record is categorized as a follow-up inspection in the DOL OSHA enforcement data. Follow-up inspections are used by OSHA after earlier enforcement activity and can be used to check later compliance status.
May 1, 2006#309876662May 1, 2006Complaint (B) · Partial scope, Health#309876662$00 viol.0 violations$0 in penalties
Inspection #309876662
Dates
- Opened
- May 1, 2006
- Closing Conference Date
- May 25, 2006
- Closed
- May 25, 2006
Inspection
- Advance Notice
- No
- Owner Type
- Private
- Union Status
- No
- Number of Employees
- 500
- Related Activity
- 1 complaint, 1 referral
Violations and Penalties
- Total Violations
- 0
- Initial Penalties
- $0
- Penalties on Record
- $0
- Site Address
- 10220 E Sprague Ave Ste 46, Spokane, WA 99206
- Industry
- 561422 Telemarketing Bureaus and Other Contact Centers
Complaint Inspection: This inspection record is categorized as a complaint inspection in the DOL OSHA enforcement data. OSHA can open complaint-driven inspections after receiving safety or health complaints from workers or their representatives.
Mar 21, 2006#309876373Mar 21, 2006Referral (C) · Complete scope, Safety#309876373$2,7002 viol.2 violations$2,700 in penalties
Inspection #309876373
Dates
- Opened
- Mar 21, 2006
- Closing Conference Date
- Apr 19, 2006
- Closed
- Sep 18, 2008
Inspection
- Advance Notice
- No
- Owner Type
- Private
- Union Status
- No
- Number of Employees
- 400
- Related Activity
- 1 referral
Violations and Penalties
- Total Violations
- 2
- Violation Types
- 1 serious, 1 other-than-serious
- Initial Penalties
- $2,700
- Penalties on Record
- $2,700
- Site Address
- 10220 E Sprague, Spokane, WA 99206
- Industry
- 561422 Telemarketing Bureaus and Other Contact Centers
Referral Inspection: This inspection record is categorized as a referral inspection in the DOL OSHA enforcement data. Referral inspections can result from another agency, another OSHA activity, or another source referring a potential hazard to OSHA.
Violations
Violation list (2 of 2 shown)
| Citation | Standard | Type | Instances | Exposed | Initial | Current | Abatement | Contest | Final Order |
|---|---|---|---|---|---|---|---|---|---|
| 01001 | 8003.1070 | Serious | 1 | 400 | $2,700 | $2,700 | Jun 19, 2006 | - | - |
| 02001 | 8001.1035 | Other | 1 | 400 | $0 | $0 | Jun 19, 2006 | - | - |
Apr 19, 2004#307480095Apr 19, 2004Complaint (B) · Partial scope, Health#307480095$00 viol.0 violations$0 in penalties
Inspection #307480095
Dates
- Opened
- Apr 19, 2004
- Closing Conference Date
- Apr 21, 2004
- Closed
- Apr 21, 2004
Inspection
- Advance Notice
- No
- Owner Type
- Private
- Union Status
- No
- Number of Employees
- 475
- Related Activity
- 1 complaint
Violations and Penalties
- Total Violations
- 0
- Initial Penalties
- $0
- Penalties on Record
- $0
- Site Address
- 10220 E Sprague Ave Ste 46, Spokane, WA 99206
- Industry
- 561422 Telemarketing Bureaus and Other Contact Centers
Complaint Inspection: This inspection record is categorized as a complaint inspection in the DOL OSHA enforcement data. OSHA can open complaint-driven inspections after receiving safety or health complaints from workers or their representatives.
Oct 3, 2002#115479396Oct 3, 2002Complaint (B) · Complete scope, Safety#115479396$05 viol.5 violations$0 in penalties
Inspection #115479396
Dates
- Opened
- Oct 3, 2002
- Closing Conference Date
- Oct 8, 2002
- Contested
- Feb 12, 2003
- Final Order
- Mar 28, 2003
- Closed
- May 12, 2003
Inspection
- Advance Notice
- No
- Owner Type
- Private
- Union Status
- No
- Number of Employees
- 600
- Related Activity
- 1 complaint
Violations and Penalties
- Total Violations
- 5
- Violation Types
- 1 repeat, 4 other-than-serious
- Initial Penalties
- $0
- Penalties on Record
- $0
- Site Address
- 10220 E Sprague Ave Ste 46, Spokane, WA 99206
- Industry
- 561421 Telephone Answering Services
Complaint Inspection: This inspection record is categorized as a complaint inspection in the DOL OSHA enforcement data. OSHA can open complaint-driven inspections after receiving safety or health complaints from workers or their representatives.
Violations
Violation list (5 of 5 shown)
| Citation | Standard | Type | Instances | Exposed | Initial | Current | Abatement | Contest | Final Order |
|---|---|---|---|---|---|---|---|---|---|
| 01002 | 0240004501 | Repeat | 1 | 1 | $0 | $0 | Mar 28, 2003 | - | Mar 28, 2003 |
| 02001 | 8002302001 | Other | 1 | 500 | $0 | $0 | Mar 5, 2003 | Feb 12, 2003 | Mar 28, 2003 |
| 02002 | 8001.4025 | Other | 1 | 600 | $0 | $0 | Mar 5, 2003 | Feb 12, 2003 | Mar 28, 2003 |
| 02003 | 8001.5015 | Other | 1 | 600 | $0 | $0 | Mar 5, 2003 | Feb 12, 2003 | Mar 28, 2003 |
| 02004 | 8001.5025 | Other | 1 | 600 | $0 | $0 | Mar 5, 2003 | Feb 12, 2003 | Mar 28, 2003 |
Jan 24, 2002#305058422Jan 24, 2002Complaint (B) · Partial scope, Health#305058422$00 viol.0 violations$0 in penalties
Inspection #305058422
Dates
- Opened
- Jan 24, 2002
- Closing Conference Date
- Jan 24, 2002
- Closed
- Jan 24, 2002
Inspection
- Advance Notice
- No
- Owner Type
- Private
- Union Status
- No
- Number of Employees
- 500
- Related Activity
- 1 complaint
Violations and Penalties
- Total Violations
- 0
- Initial Penalties
- $0
- Penalties on Record
- $0
- Site Address
- 10220 E Sprague #4, Spokane, WA 99206
- Industry
- 561421 Telephone Answering Services
Complaint Inspection: This inspection record is categorized as a complaint inspection in the DOL OSHA enforcement data. OSHA can open complaint-driven inspections after receiving safety or health complaints from workers or their representatives.
Jan 24, 2002#305058414Jan 24, 2002Follow-Up (F) · Partial scope, Health#305058414$00 viol.0 violations$0 in penalties
Inspection #305058414
Dates
- Opened
- Jan 24, 2002
- Closing Conference Date
- Jan 24, 2002
- Closed
- Jan 24, 2002
Inspection
- Advance Notice
- No
- Owner Type
- Private
- Union Status
- No
- Number of Employees
- 500
Violations and Penalties
- Total Violations
- 0
- Initial Penalties
- $0
- Penalties on Record
- $0
- Site Address
- 10220 E Sprague Ave Ste 46, Spokane, WA 99206
- Industry
- 561421 Telephone Answering Services
Follow-Up Inspection: This inspection record is categorized as a follow-up inspection in the DOL OSHA enforcement data. Follow-up inspections are used by OSHA after earlier enforcement activity and can be used to check later compliance status.
Apr 23, 2001#304148638Apr 23, 2001Referral (C) · Partial scope, Health#304148638$02 viol.2 violations$0 in penalties
Inspection #304148638
Dates
- Opened
- Apr 23, 2001
- Closing Conference Date
- Apr 23, 2001
- Closed
- May 12, 2003
Inspection
- Advance Notice
- No
- Owner Type
- Private
- Union Status
- No
- Number of Employees
- 300
- Related Activity
- 1 referral
Violations and Penalties
- Total Violations
- 2
- Violation Types
- 2 other-than-serious
- Initial Penalties
- $0
- Penalties on Record
- $0
- Site Address
- 10220 E Sprague Ave Ste 46, Spokane, WA 99206
- Industry
- 561421 Telephone Answering Services
Referral Inspection: This inspection record is categorized as a referral inspection in the DOL OSHA enforcement data. Referral inspections can result from another agency, another OSHA activity, or another source referring a potential hazard to OSHA.
Violations
Violation list (2 of 2 shown)
| Citation | Standard | Type | Instances | Exposed | Initial | Current | Abatement | Contest | Final Order |
|---|---|---|---|---|---|---|---|---|---|
| 01001 | 0240004001 OSHA citation code: 0240004001 A | Other | 1 | 300 | $0 | $0 | Jul 26, 2001 | - | - |
| 01002 | 0240004501 | Other | 1 | 300 | $0 | $0 | Jul 26, 2001 | - | - |
Failure to Abate Penalties1 citation
OSHA's enforcement record shows Failure to Abate (FTA) activity recorded against 1 citation issued in this inspection. An FTA penalty is assessed during a follow-up inspection when OSHA's records indicate a previously cited hazard was not corrected by the abatement date. Each row below shows the FTA fields published on the original citation record: the follow-up inspection number, the FTA issuance date, the FTA penalty amount, and any FTA contest or final order date on record.
| Citation | FTA Inspection | FTA Issuance | FTA Penalty | FTA Contest | FTA Final Order |
|---|---|---|---|---|---|
| 01002 | #115479396 | Jan 31, 2003 | - | - | Mar 28, 2003 |
Penalty amounts may differ from final amounts after settlement or judicial review. How to read these records
About these records
A company page groups inspections with the same normalized employer name, city and state; it is not a legal-entity identifier (how pages are grouped).
This page displays public OSHA enforcement data. Status text follows the DOL inspection record first and may include citation-level context when the inspection feed and citation records are out of sync. Penalty amounts shown reflect the latest penalty amounts on record in the DOL database and may differ from initial assessments or final amounts. This is not an official OSHA resource.
OSHA's public enforcement data does not publish a "guilty" or "not guilty" field for inspections. The closest outcome fields available are the citation counts, penalty amounts, contest dates, final-order dates, and the inspection close date shown on this page. How to interpret these status fields. How initial and current penalties are recorded.
OSHA may publish multiple citation rows in the same inspection with the same standard and penalty fields. Separate rows can still differ in OSHA metadata such as citation identifier, recorded instance count, exposed workers, or gravity value. Contest and Final Order columns show citation-level dates from OSHA's enforcement record. A dash means OSHA's record does not currently show that activity for the citation.
Source: U.S. Department of Labor OSHA enforcement data, violations table fields fta_insp_nr, fta_issuance_date, fta_penalty, fta_contest_date, fta_final_order_date. The FTA follow-up inspection is linked via fta_insp_nr to the inspection activity number (exact government key). When the follow-up inspection is not currently on record in SafetyRecord, the inspection number is shown without a link.
Understanding These Penalties
The maximum penalty for a serious violation in 2025 is $16,550 per violation. For willful violations, the range is $11,823 to $165,514. The current penalty column shows the latest amount on record in OSHA's database for each citation. When the current penalty differs from the initial penalty, OSHA's records show that the amount changed during the enforcement process, but this page does not determine the specific reason for each change. Penalty amounts are set by OSHA and adjusted annually for inflation.
8 inspections, 2001 to 2007. Each row is one inspection; point at or tap a row for its dates and totals.
Source: DOL OSHA enforcement data (inspections and violations), linked via activity_nr (exact government key).
Penalty changes: Amounts shown reflect what OSHA's enforcement record publishes. The reason for any change is not stated unless OSHA's record explicitly says so.
Short cases: When a case closed soon after it opened, the closed marker is drawn slightly to the right so both markers stay visible. Each row's card shows the exact dates.
Standards cited
Industry comparison
Administrative and Support Services, 53,190 employers with OSHA inspections. Arithmetic from DOL records.